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FAQs

General Questions

We currently provide support in all over Australia. Please contact us to confirm availability in your specific suburb.

Yes, Precious Caring is a registered NDIS provider.

Our office hours are Monday to Friday, 9:00 AM to 5:00 PM. Support services are delivered according to individual participant agreements, which may include evenings, weekends, and overnight care.
We aim to begin services as soon as possible, typically within 1-2 weeks, after completing the necessary assessments, planning, and service agreement.

FAQs

NDIS & Funding

We provide a full range of supports including Daily Personal Care, Community Participation, Specialised Complex Care, Supported Independent Living (SIL), and Support Coordination.
Yes, we have deep expertise in Complex and High-Intensity Care, supporting individuals with acquired brain injuries, spinal cord injuries, complex behaviours, and high medical needs.
Absolutely. Our team is specially trained in positive behaviour support strategies to ensure safe, respectful, and effective care.
Yes, we provide 24/7 and overnight support, particularly through our Supported Independent Living (SIL) and complex care services, based on individual NDIS plans and needs.
Yes, community access and transport support are core parts of our services to help you engage with social, recreational, and essential activities.

FAQs

Getting Started

The process involves: 1) An initial phone consultation, 2) A face-to-face meeting to discuss your goals, 3) Service design and agreement, 4) Commencement of supports.
This depends on current capacity and your specific support requirements. We will inform you of availability during our initial conversation.
Yes, we encourage a meet-and-greet to ensure you are comfortable and confident with your assigned support worker.

Our services typically fall under Core Supports (Assistance with Daily Life, Community Access) and Capacity Building Supports (Improved Daily Living, Support Coordination).

FAQs

About Our Services

Yes, we work with participants under all three NDIS plan management types.
Once we establish your needs and create a service agreement, we can invoice your plan manager (or the NDIA directly) if you are agency-managed, or provide invoices to you if you are self-managed.
We can provide general guidance on how our services align with your plan. For detailed plan reviews or complex queries, we recommend your Support Coordinator or LAC.
Our services typically fall under Core Supports (Assistance with Daily Life, Community Access) and Capacity Building Supports (Improved Daily Living, Support Coordination).

FAQs

Staff & Safety

All our staff hold relevant qualifications (or are actively working towards them), have NDIS Worker Screening Checks, First Aid/CPR certificates, and undergo thorough induction and ongoing training.
We have robust quality and safeguarding systems including regular participant feedback, service reviews, incident management protocols, and compliance with NDIS Practice Standards.
We provide a dedicated 24/7 emergency contact number for our participants and their families, which is provided upon commencement of services.